Next Day Service
Reliable Support
Maintenance
Data Recovery
Virus Removal
Security/Firewalls
Secure IMs
Home Networking
Upgrades
HandsOn Training
Business Network
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Home PC Maintenance
Agreements
Bronze
1 Help Desk Call per Month
Monthly On-Site Maintenance Service:
- 1 Gig Data Archive Saved To CD
- Clean PC, Monitor, Keyboard, Mouse
- A Full System Diagnostic Test
- Full Hard Drive Optimization
- Security Checkup
- Virus Scan
Printer Support |
Silver
2 Help Desk Calls per Month
Monthly On-Site Maintenance Service:
- 5 Gig Data Archive Saved To CD
- Clean PC, Monitor, Keyboard, Mouse
- A Full System Diagnostic Test
- Full Hard Drive Optimization
- Security Checkup
- Virus Scan
Handheld/PDA support
Printer Support |
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, |
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, |
, |
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Gold
4 Help Desk Calls per Month
Monthly On-Site Maintenance Service:
- 10 Gig Data Archive Saved To CD
- Clean PC, Monitor, Keyboard, Mouse
- A Full System Diagnostic Test
- Full Hard Drive Optimization
- Security Checkup
- Virus Scan
Handheld/PDA Support
Priority Response
On-Site Repair
Peripheral Support (digital cameras, scanners, printers)
Up To 3 Home PC Network Supported |
Platinum
6 Help Desk Calls per Month
Monthly On-Site Maintenance Service:
- 20 Gig Data Archive Saved To CD
- Clean PC, Monitor, Keyboard, Mouse
- A Full System Diagnostic Test
- Full Hard Drive Optimization
- Security Checkup
- Virus Scan
Handheld/PDA Support
Priority Response
On-Site Repair
Business Applications Support and Service
Peripheral Support (digital cameras, scanners, printers)
Up To 5 Home PC Network Supported
Dedicated Account Representative |
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Technical Service Comparison Chart
|
Benefits |
Bronze |
Silver |
Gold
|
Platinum |
|
|
|
|
|
|
|
Phone Service/Support per Month |
1 |
2 |
4 |
6
|
|
24 Hour Support Availability |
No |
No |
Yes |
Yes |
|
Weekend & Holiday Availability |
No |
No |
Yes |
Yes |
|
Member Savings Promotions |
Yes |
Yes |
Yes |
Yes |
|
Support Response Level |
Standard |
Standard |
Priority |
Priority |
|
Avg. Phone Response Time |
15
Minutes |
15
Minutes |
10
Minutes |
5
Minutes |
|
Avg. Email Response Time |
24-Hours |
12-Hours |
8-Hours |
6-Hours |
|
Data Backup |
1 gig |
5 gig |
10
gig |
20
gig |
|
Clean PC, monitor, keyboard, mouse |
Yes |
Yes |
Yes |
Yes |
|
Full System Diagnostic Test |
Yes |
Yes |
Yes |
Yes |
|
Full Hard Drive Optimization |
Yes |
Yes |
Yes |
Yes |
|
Security checkup |
Yes |
Yes |
Yes |
Yes |
|
Peripheral Support |
Limited |
Limited |
Yes |
Yes |
|
Virus Scan |
Yes |
Yes |
Yes |
Yes |
|
Onsite Repair Service |
No |
No |
Yes |
Yes |
|
Support for Handheld Devices |
No |
Yes |
Yes |
Yes |
|
Support for Business Applications |
No |
No |
No |
Yes |
|
Maximum Units Supported |
1 |
1 |
3 |
5 |
|
Dedicated Account Rep |
No |
No |
No |
Yes |
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Ready
For Knowledge, Inc.
8665 Sudley Road, #228
Manassas, Virginia 20110
Phone
703-330-9654
DC & Maryland 866-828-9944
Email: info@readyforknowledge.com
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